Questions on Order Processing

How do I place an Order?
Placing an order with Clickneeds.com is quick and simple. As you browse through the store, you can put the items that you want to purchase instantly in your Shopping Cart by clicking on the link 'Add To Shopping Cart'. Link to Shopping Cart is provided with every item that is displayed on the screen. If you haven't logged in yet, you will reach the login page. A new user can register here or members can login to their account directly. After creating an account, you can view your shopping cart through the 'My Account' section. To continue shopping, click on the 'Continue Shopping' button which takes you back to the Shopping Homepage. After you have finished shopping, you can click on the 'Shopping Cart' link. On viewing your shopping cart, you can update your shopping cart i.e. change the quantity of the items you are buying, remove or add an item from your shopping cart etc. After having chosen the items you wish to purchase, you can click on checkout. After Checkout, you can choose your payment options. Clickneeds.com offers you various payment options like Online Payments through the credit cards, net banking , Paymate , Itz card , cheque / draft facility etc. Subsequent to choosing your payment option , you are taken to a page wherein you can view your order details. In case of the order details being incomplete , you can make changes by clicking on " Go back and make changes" button. The order detail page also shows you the shipping and billing address specified by you. By default, the shipping address that you have mentioned in the Registration Form will be displayed here.If you want to provide a different shipping address you can choose the option here , you also have gifting option whereby u can send the products to your dear one's address with personal message if any. Order confirmation e-mail will be sent to you. This will be followed by shipment details e-mail.

How can I inquire about the status of my order?
You can track your order by logging into your account at Clickneeds.com and click on "My Order".

My order is shown to be in ‘Processing' state'.  What does it mean?
Your order passes through following states before it finally enters the 'Dispatched' state:
a) Processing: This is the default status for your order and it comes as soon as order is placed.
b) Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
c) Dispatched: Your order has been successfully dispatched from our end; or
d) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints

How long does it take for my order to reach?
Every product page will carry the lead-time of delivery, which is an indication of the number of days it will take to deliver the particular product

What is the difference between Billing Address and Shipping Address?
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

How can I change the details of My Order?
You can make changes to your order till the time order is not shipped out. For this, you can contact our customer service on phone or via email. Once the order status is set as SENT, no changes can be made to the order

How can I cancel my order?
All cancellations will only be considered if the request is made before the order is shipped out. For canceling your order, please get in touch with our customer service on phone or via email.

How do I feel sure that you have correctly registered the order placed?
You can log into your account and view your order details.

How do I check the current status of my order?
When you place an order with us, you need to create a username & password during the process. You can use the same to log in to your account to check your order status

How do I contact you regarding my order?
To contact us, please visit www.clickneeds.com and go to “contact us” page.

Questions on Security

Is my credit card secure when I use it on your web site?
Our fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible to any third party. We use worldwide industry-standard SSL technology for this data encryption. We are registered with Verisign, a U.S.-based Net Authentication Agency, as a Verisign Secure Site.

How does Clickneeds.com protect my privacy?

Questions on Payment

What are the available payment options?
Pay using major credit cards – all major international and national credit cards.

Pay using Net banking – Our payment gateway accepts Citibank, ICICI Bank, American Express, UTI Bank, IDBI Bank, Centurion Bank, Punjab National Bank, Oriental Bank of Commerce, Kotak Mahindra Bank, The Federal Bank, Bank of Rajasthan, IndusInd Bank and HDFC Bank .

Pay using Paymate – mobile payment option

Pay using Itz card.

Pay using Cheques/DD . In this case, the order will be processed after we receive the cheque or the money order .

How does the new online payment system work?
The products are deliverable anywhere in India. For select products, serviceable areas are mentioned in the product description.

Will the online payment system work for International Orders as well?
The online payment system will work for international orders.

How do you make a refund if/after an order is cancelled? How much time does this process takes?
We credit the refund amount directly to the customer's account. The process takes 1-2 days.

Questions on Delivery/shipment

Where do you deliver within India?
The products are deliverable anywhere in India. For select products, serviceable areas are mentioned in the product description.

What is the mode of delivery?
Clickneeds.com takes utmost care in delivering your order. We deliver your order through major courier companies.

Do you offer free shipping for all products?
Please refer to our shipping policy for details

What happens if my order is lost in transit?
We are tied up with leading reputed courier companies to make sure there is no loss in transit but by rare chance, if a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.

How do I know that my gift has been shipped?
You'll receive an automated email confirmation as soon as your order is shipped.

When the payment is already reached you then why do you take so long to deliver the product?

Questions on My Account

How can I open an account with Indiaplaza.com?
Opening an account in Clickneeds.com is very easy. Click the sign up option in the home page and fill in the details or alternatively, after you add the items to your shopping cart, you can create your own account and can then use the same account for future purchases .

How do I correct the information that was incorrectly entered in my user profile?
You can always log into ‘My Account” option and update your profile.

What do I do if I forget my Username & Password?
You can click the option Forget password and follow the instructions or alternatively send an email to support@clickneeds.com to retrieve your user name and password.

Questions on Product

What happens if I receive a broken or a defective item from you?
In such case, please contact our customer service immediately with your order number and wait for their instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within 1-2 days of receipt of the merchandise.

What's the guarantee that I will receive my item after making the payment?
Clickneeds.com abides by certain policies before registering the sellers and thus it is a safe platform from where you may make a purchase. Every product carries a delivery period and the items will be delivered to you within that time period

Miscellaneous questions

Do you offer wholesale discounts for retail purposes?
Yes, we do. Please send an email to support@clickneeds.com for any wholesale or a special order request

What should I do if I need an item that is not listed on the website?
Please send an email to support@clickneeds.com with your request. We will try to procure the requested item for you

Can I send some message with the gift?
Yes, while placing an order, we provide you with that option.

Can I have the gift delivered on a particular date?
Yes, while placing an order, we provide you with that option.

Are there any hidden costs such as delivery charges, taxes etc.?
You will be able to view the total cost of your order when you reach the final invoice page while placing the order before you submit your credit card information .